Customer Service

Customer Service

For inquiries or concerns about your plan, you may reach us through the following:

24-hour Call Center BPI Express Phone
(Metro Manila) or 1800-188-89100 (outside M.M.; toll-free) – on a 24/7 basis

Installment amount due & payment inquiries -
*simply press option "7" for insurance then "3" for pre-need inquiries
to access the self-service facility.

*Other policy inquiry and requests – press option "7" + "3" + "0" to speak with our Phonebanker for paperless transactions:

Change of payment terms/ mode


89-100 Phonebanker's Limit:

- The plan's face amount is less than P1 million

- The plan has lapsed for less than a year

- The plan owner & insured is one and the same person

- The plan owner is different from the insured but insured is less than 18 years old

- The plan owner has no health declaration

Change of Contact information and mobile number enrollment for SMS notification

Excess Payment refund

Plan Benefits Processing

89-100 Phonebanker's Limit:

- Endowments amounting to P50,000(or $1,000) & below

- Maturities amounting to P100,000 (or $2,000) & below

Surrenders amounting to P50,000 (or $1,000) & below

Note: Plans for accommodation under 89-100's Phonebankers should not have an irrevocable beneficiary. Otherwise, required forms with the signature of irrevocable beneficiary should be submitted.

For other requests (listed below), please also speak to our Phonebanker for further guidance:

Change of Beneficiary/ Addition & Deletion and other Amendments.

Reinstatement of plans that have lapsed for more than a year and with face amount of more than P1 million

Benefit processing of Plan Availment/ Maturities/ Surrenders with proceeds beyond Phone insurance limit.

Plan Contract Reprinting due to Lost Contract.

Death Claim Processing.

Email Address

Mailing Address

Ayala Plans, Inc.
11/F Ayala Life-FGU Center
6811 Ayala Ave., Makati City 1226

To check for the complete List of Requirements for those beyond the Phone Facility Limit and the Downloadable Transaction Forms, please click here

For further inquiries or concerns, fill out and submit this form, and a Customer Service Representative shall contact you soonest.


Company Profile

List of Requirements & Downloadable Transaction


Customer Service

Contact Us / Email Us