CLIENT UPDATE ARCHIVE

FOREIGN EXCHANGE RATES [Click here]
 
 
What's New with BPI Express Online? [Click here]
 
 
BPI Investments and Foreign Exchange Center opens in Cebu [Click here]
 
 
BPI Forex Corporation opens a new station in QC [Click here]
 
 
BPI wins Anvil Awards for preparing people and preserving heritage [Click here]
 
 
Fitch affirms BPI's investment grade [Click here]
 
 
Investment Advisory

Dear Investment Partners,

Please be advised that the order taking facility for your investment account is now available.
You may now resume with your normal investment activities.

Thank you very much.

 
 
Bills Payment Advisory


You may now pay your bills to the following merchants through the BPI Express Mobile app.

Merchant Name Short Name
E-PASS E-PASS
Cebu Pac CEBPAC
COCA - COLA NATIONAL CCNATL
COKE ARSS ARSS
COKE - NON-TRADE COLLECTIONS COKENT
IPO IPOPHL
Sulit.com SULIT
USANA USANA
Ten Knots TKDC
LocalRoam LOCALR
LAFARGE MINDANAO INC. MINPRT
LAFARGE REPUBLIC REPCEM
DRAGON PAY CORPORATION DRAGON

 
 
ATM Activation – Security Reminder

As a security measure, the following requests can only be activated through any BPI Express Teller ATM, using the Special Services > Activate Enrollments menu.

  1. Enrollment in BPI Express Online or BPI Express Mobile
  2. Reset of online banking password or mobile banking MPIN
  3. Nomination of phone banking TIN
  4. Activation of "transfer-to-anyone" feature of BPI Express Mobile

By activating these requests with the use of your ATM card and your 4-digit PIN, you are verifying and authorizing said requests for access to electronic banking services.

You should NOT activate any request if you did not personally make it. If you receive instructions from any party requiring you to activate an enrollment, ignore them. In addition, do not hesitate to approach branch personnel or call our 89-100 hotline to report such incidents.

 
 
Philippine Stock Index Fund, Corp. is temporarily suspended for new and additional subscriptions.

Notice: The Philippine Stock Index Fund Corp. is temporarily closed for new and additional subscriptions since the Fund has reached its maximum Authorized Capital Stock (ACS). Thus, the Fund currently does not have enough shares to offer to the investing public. To address this, an application for additional shares has been filed with the SEC. An announcement shall be made as soon as the temporary closure will be lifted and subscriptions to the Philippine Stock Index Fund Corp. will again be accepted.

Please note that ALFM Growth Fund and Bahay Pari Solidaritas Fund are also temporarily closed for new and additional subscriptions due to the same reason.

 
 
BPI forms joint venture with Global Payments [Click here]
 
 
BPI IFL moves to its New Corporate Office [Click here]
 
 
ALFM Money Market is now open for new and additional subscriptions.


Notice: ALFM Money Market Fund, Inc. is now available for new and additional subscriptions. The Securities and Exchange Commission (SEC) has approved the Funds' application for an increase in Authorized Capital Stock (ACS).

Please note that ALFM Growth Fund, Inc. and Bahay Pari Solidaritas Fund are still temporarily closed for new and additional subscriptions.

 
 
Tips on how to protect yourself from identity theft.

Identity theft happens when thieves steal your personal information to commit fraud. Don't be a victim. Here are some tips to protect yourself.

  • Keep your passwords private, and use one that is not easy to guess.
  • Store all documents that contain your personal information in a safe place.
  • Shred old bank statements, insurance forms, credit card applications and similar documents when you don't need them anymore.
  • Do not overshare on social networking sites. Do not, for example, share your account or card number online.
  • Do not entertain people who will offer you cash in exchange for personal information.
  • Always ask why your personal information is needed and how it will be used before providing them to anyone. In the case of BPI, we request your personal information only when you are availing of a product or service.
Should you need further information and assistance, you may get in touch with us through any of the following channels:
  • Your home branch or the branch nearest you
  • 89-100 (Metro Manila); 1-800-188-89100 for domestic toll-free calls (available to PLDT subscribers);
    and +63 + 2 + 89-10000 mobile phone and international access code
  • www.bpiexpressonline.com (Contact Us tab)
  • Facebook.com/bpi
 

*Be smart—never give out your personal information without any second thought.*

 
 
Express Online Advisory for Meralco Subscribers

Dear Valued Client,

We were advised by Meralco that they will apply changes in their customer's billing statements. Meralco subscribers will now be issued a Customer Account Number, which will be reflected in the revised billing statement format. This Customer Account Number will be the new reference number for enrollment in BPI 24/7 Banking's bills payment facility, instead of the Service ID Number.

Should you have a previously enrolled Meralco Service ID Number when you received the letter advising you of the change, simply follow the steps on how to delete the old reference number and re-enroll the new account number.

If you have not yet received a letter from Meralco advising you of your new account number, you may still enroll and pay Meralco using the Service ID Number reflected in your bill. To learn more, please click on the link below. Please refer to "Enroll your Meralco Account Number".


 
 
Download your enrollment form for automatic debit arrangement.

For your convenience, we have now made available the Automatic Debit Arrangement Form for you to download online and print in the comfort of your own home.

Click here to access the ADA enrollment form for SSS.
Click here to access the ADA enrollment form for other Merchants.

* Please print and submit the forms to the company (if required) or the nearest BPI branch.

** Enrollment will only be processed if all the details encoded in the form are valid and the signatures match the Bank records.


 
ATM Advisory on PIN Shields
To our valued customers:

For your protection, we have installed PIN shields on BPI ATMs to secure your code as you transact.

Thank you for your understanding.

 
 
Reminder on ATM activation of 24/7 Banking Services
For your convenience and security, enrollment and account maintenance requests for ExpressOnline, Express Phone, and Express Mobile may be authorized through any of our ATMs. After filing the request, you will be asked to visit one of our ATMs and authorize your request by choosing Special Services > Activate Enrollments in the ATM menu.
 
If you do not have any pending enrollment or maintenance requests in our 24/7 Banking Services, please do not select the ATM menu options under Special Services > Activate Enrollments. If you receive an email or SMS advising you to ATM activate without your prior knowledge of a pending request,
[please report it to us immediately].
 
 
When traveling abroad, please use your BPI Express Credit Mastercard for your continued convenience. You may also get a My ePrepaid MasterCard which you can use when purchasing abroad. Simply apply online. Thank you.
 

CREDIT CARD SECURITY TIP

BPI will never call, visit or email you to collect your card. If you receive such a request, please call 89100. Don't be a victim of Account Take-Over (ATO) Fraud.


What is ACCOUNT TAKE-OVER?

Account Take-Over is when somebody takes over the identity of an existing member via change in billing address coupled with a request for issuance of a replacement card. Or when someone calls a genuine cardholder and advises them that their credit card will be upgraded on the condition that they turn-over/surrender or provide a copy (front and back) of their credit cards.

Be cautious.Secure your card at all times.
Never surrender your card to an unknown person.
Should you see the need to surrender your card, please transact directly with any BPI branch. Or call our hotline 89-100 (press option "0").

 
 
ATM Reminders (PAALALA):

1. DO cover your hand as you enter your PIN and DON'T allow anyone to see the ATM screen during your transaction.
Habang itina-type mo ang iyong PIN, takpan ng inyong kamay. Huwag hayaang makita ng kahit sino mang tao ang ATM screen.

2. Check the area before using an ATM. If anyone or anything appears suspicious, leave at once.
Tignang mabuti ang paligid bago lumapit o gumamit ng ATM.

3. Never accept help from a stranger. Call your bank.
Huwag magpatulong sa hindi kakilala.
Tumawag sa inyong bangko.

4. Do not use ATMs that appear to have tampered board keys, card slots or cash slots.
Huwag gumamit ng ATM kung kahina-hinalang may nabago sa keyboard, lagayan ng card o labasan ng pera.

5. Have your card ready to use.
Ihanda na ang card bago lumapit sa ATM.

6. For your security, never count your money at the ATM.
Para sa inyong kaligtasan, huwag bilangin ang pera pagka-withdraw.

7. Get your card and transaction slip at once.
Kunin agad ang inyong card at transaction slip.

Feel free to report any incident or observation to our nearby branches and/or our 24 hour callcenter hotline: 89100 (Manila) or 1-800-188-89100 (Provincial)

 
 
Good News! JCB, Discover and Diners now accepted in our BPI ATMs!
Good News! We are now accepting JCB, Discover and Diners cardholders in over 1,800 BPI and BPI Family Bank ATMs nationwide.

We also accept MasterCard, Maestro, VISA, VISA Electron, Union Pay, Expressnet, Bancnet, and Megalink.

 
 

Protect yourself from VISHING

What is Vishing?
Vishing is a combination of "voice" and "phishing". It is a mode of stealing personal and financial information from clients through the use of a telephone network. Generally, scammers who practice Vishing use a Voice over IP (VOIP) system to call clients and pretend to be someone from their bank or financial institution. During the course of the conversation, they can record or capture data when you use your telephone keypad or computer keyboard to input sensitive personal or account information.

How to protect yourself against Vishing?
-Do not divulge personal or account information to unknown callers.
-Do not call the contact number provided by suspicious callers. Instead, contact the bank for assistance.
-Report any suspected Vishing incident to expressonline@bpi.com.ph or 89-100.

 
 
BPI Express Cash Card - Signature on purchase transactions

To: All BPI EXPRESS CASH, BPI EXPRESS CASH GIFT CARD and EXPRESS MONEY ORDER Cardholders

Re: Signature requirement on Purchase Transactions

Please be reminded that cardholder's signature on the transaction slip is required for purchase transactions using BPI Express Cash cards in establishments that honor MasterCard and/or MasterCard Electronic nationwide. No PIN is required.

For your guidance.

 
 

Easy utility bills payment through BPI Express Online!

Pay for your electricity and water bills via BPI Express Online's Bills Payment facility!

 
 

Beware of Email Scams

The new email scams are similar to old emails which circulated around the internet several years ago. One of these emails supposedly came from a widow of a known figure from an African nation who sought financial assistance in recovering her assets from Swiss banks in exchange for a percentage of what is recovered. This was deemed to be an elaborate scheme which intended to extort sums of money from unsuspecting recipients.

Recently, there have also been similar attempts by unknown persons who would impersonate BPI officers or directors and would lure unsuspecting clients into supposed lucrative investment opportunities. Legitimate investment offers from the bank and its subsidiaries would only come from official BPI-issued e-mail addresses and not from personal e-mail addresses. You are also advised to deal with the bank directly with regard to these offers.

If you should come across suspicious emails, please ignore them as these are fraudulent and invalid proposals.

 
 

Protect your computer against viruses, malicious programs and hacking attacks

There are attacks which can capture your keystrokes, including your password and other personal information, and send them to another person without your consent.

Protect your computer against viruses, malicious programs, and hacking attacks by doing the following:

  • Ensure that you install an anti-virus software, and firewall and update them regularly. Keep the engine and pattern definitions up-to-date to prevent viruses from going into your PC.
  • Install a spyware or malware removal program. Spyware or malware programs can take control of your PC's system with the purpose of stealing valuable information.
  • Install the latest patches and service packs on your operating system, browser, and e-mail programs to prevent system vulnerability-related
  • Do not download any software from a website that is of doubtful origin.
  • Avoid disclosing personal or account details via email or embedded link. Be skeptical of unsolicited e-mails, especially those that concern personal / account information. Delete suspicious e-mails or e-mail attachments without opening them, even if they seem to have originated from someone you know.

As much as possible, avoid doing Internet banking transactions using public computers such as those in the Internet cafes. However, should you need to do so, we suggest that you close the browser after logging off. We also advise you to change your password immediately when a private computer is already available to you.

 
 
Update your E-mail address NOW!

Update your E-mail address in just two easy steps:
1. Login to your Express Online Account
2. Go to Account Maintenance > Update E-mail Address
 
 
Get your deposit and card balances by simply sending a text! [Click here]
 
 
Reset your BPI Express Online password anytime, anywhere![ Click here]
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OPENING A DEPOSIT ACCOUNT HAS BECOME EASIER![Click here]
 
 

Warning on Text Scam


The public is hereby warned about the so-called "text scam" wherein a recipient of a text message is informed through short messaging service or "text" that he won millions of pesos in a raffle draw purportedly sponsored by the Bangko Sentral ng Pilipinas (BSP), the Philippine Charity Sweepstakes Office (PCSO), the Philippine Amusement and Gaming Corporation (PAGCOR), or other institutions. The swindlers who use fictitious names or pose as government officials would try to get their victim to deposit certain amounts of money in a particular bank account designated by the swindlers, supposedly for tax payments and other fees, as a precondition to getting the alleged prize. Once the victim deposits the money, the swindlers immediately withdraw the same, and the victim will no longer be able to get in touch with the swindlers again.

Those who received such text messages or have been victimized by this fraud are advised to immediately report the matter to the Anti-Money Laundering Council Secretariat, 5/F, EDPC Building, Bangko Sentral ng Pilipinas Complex, Manila, with telephone number 524-7011 loc 2372.

 


BABALA SA "TEXT SCAM"

Ang publiko ay aming binabalaan tungkol sa "text scam". Ito ay isang panlilinlang sa pamamagitan ng cellular phones kung saan ang mga manlilinlang ay nagpapadala ng "text message" na nagsasabi ng pagkapanalo ng malaking halaga sa isang pa-raffle ng Bangko Sentral ng Pilipinas, Philippine Charity Sweepstakes, Philippine Amusement and Gaming Corporation o iba pang institusyon. Ang mga manlilinlang ay gumagamit ng hindi totoong pangalan at nagpapakilalang mga opisyal ng mga naturang ahensiya ng pamahalaan. Ang napiling bibiktimahin ay sasabihan na kailangang magdeposito muna ng pera sa isang bank account upang pambayad diumano sa tax at iba pang fees at bilang kundisyon bago makuha ang sinasabing napanalunan. Pagkadeposito ng pera, ito ay kaagad na kukunin ng mga kriminal na hindi na muli pang makikipag-usap sa biktima.

Huwag pabiktima sa "text scam". Ipagbigay-alam kaagad ang mga insidente ng nasabing scam sa Anti-Money Laundering Council Secretariat, 5/F, EDPC Building, Bangko Sentral ng Pilipinas Complex, Manila, may telepono bilang 524-7011 loc 2372.