CLIENT UPDATE ARCHIVE

FOREIGN EXCHANGE RATES [Click here]
 

Mastercard/Cirrus transactions

To enable us to continuously deliver excellent service, we will be conducting a maintenance activity on our ATM Channel and Point-of-Sale (POS) terminals on this schedule:

Affected Channel Date Activity Schedule Remarks
ATM and POS

April 23, 2014, Wednesday 2:00AM to 3:00 AM (Manila Time GMT + 8)

3:00PM to 4:00 PM (Manila Time GMT + 8)


The following will be unavailable:
•My ePrepaid MasterCard online transactions and at other banks' point-of-sale.

•BPI Express Teller transactions at International ATMs.
•Foreign Mastercard transactions at BPI ATMs.


 
 
ALFM Growth Fund: Change in Benchmark.
 

Please be informed that effective January 1, 2014, the Board of Directors of the ALFM Growth Fund has approved to change the benchmark of the Fund as follows:

From: 75% PSEi and 25% 91-day Philippine Treasury Bill

To: 90% PSEi and 10% 91-day Philippine Treasury Bill.

This change is consistent with ALFM Growth's reclassification from a balanced fund to an equity fund, effective June 3, 2013.

However, it must be emphasized that despite the change in its benchmark, there is no change in the Fund's investment objective. It still remains to be, to wit:

"The primary investment objective of ALFM Growth is to provide long-term capital appreciation through investments in a diversified portfolio of equity securities and fixed-income securities such as Treasury Bills, Certificates of Deposit, and other short-term instruments. Under normal market conditions, the Fund Manager shall invest at least 75% of the Fund in equity securities, utilizing active stock selection, asset allocation, and market timing strategies. The proportion of the Fund invested in equity securities may change from time to time depending upon the Fund Manager's tactical strategy as well as prevailing and anticipated market conditions. Due to its investment objective, ALFM Growth may be considered as an aggressive fund investing mainly in equity securities."

Thank you very much.

 
 
 
ALFM Money Market is temporarily suspended for new and additional subscriptions.
 

Notice: The ALFM Money Market Fund is temporarily closed for new and additional subscriptions since the fund has reached its maximum Authorized Capital Stock (ACS). Thus, the fund currently does not have enough shares to offer to the investing public. To address this, an application for additional shares will be filed with the SEC. An announcement shall be made as soon as the temporary closure will be lifted and subscriptions to the ALFM Money Market will again be accepted.

Please note that Bahay Pari Solidaritas Fund is also temporarily closed for new and additional subscriptions due to the same reason.

 
 
Temporary discontinuance of E-PASS loading facility.
 
E-Pass Loading Advisory for BPI clients - Update as of January 6, 2014

Please be advised that effective January 2, 2014, E-Pass loading via BPI ATMs, phone and internet banking channels was temporarily discontinued. For alternative modes of loading your E-Pass, please get in touch with Citra Metro Manila Tollway Corp (CMMTC) at 888-8787.

We would like to assure you that this is temporary and that we are doing our best to have the E-Pass loading facility restored as soon as possible.

Payments made January 3 onwards shall no longer be posted to your E-Pass account and will be credited back to your account instead.

Please ensure that no further payments are made through our channels.

For Express Online customers, please ensure that:

  1. All scheduled payments have been cancelled/deleted
  2. Enrolled E-Pass reference numbers have been deleted from your merchant list
Should you need to cancel your scheduled payment to E-PASS, please perform the following steps:
  1. Login to BPI Express Online
  2. Go to Payments and Reloading tab > Bills Payment > Scheduled Bills Payment > View Scheduled Payments
  3. Select the source account of the scheduled payment you wish to view
  4. Choose the scheduled payment you need to cancel and press the CANCEL button. Wait for the confirmation page to appear.


 
 
PSIF and ALFM Growth are now open for new and additional subscriptions.
 
Notice: Philippine Stock Index Fund (PSIF) and ALFM Growth Fund are now available for new and additional subscriptions. The Securities and Exchange Commission (SEC) has approved both Funds' application for an increase in Authorized Capital Stock (ACS).

Please note that Bahay Pari Solidaritas Fund is still temporarily closed for new and additional subscriptions.

 
 
Deposits Pricing and Fees Updates
a. BPI b. BPI Direct c. BPI Family Bank
 
Download your enrollment form for automatic debit arrangement.

For your convenience, we have now made available the Automatic Debit Arrangement Form for you to download online and print in the comfort of your own home.

Click here to access the ADA enrollment form for SSS.
Click here to access the ADA enrollment form for other Merchants.

* Please print and submit the forms to the company (if required) or the nearest BPI branch.

** Enrollment will only be processed if all the details encoded in the form are valid and the signatures match the Bank records.


 
ATM Advisory on PIN Shields
To our valued customers:

For your protection, we have installed PIN shields on BPI ATMs to secure your code as you transact.

Thank you for your understanding.

 
 
Reminder on ATM activation of 24/7 Banking Services
For your convenience and security, enrollment and account maintenance requests for ExpressOnline, Express Phone, and Express Mobile may be authorized through any of our ATMs. After filing the request, you will be asked to visit one of our ATMs and authorize your request by choosing Special Services > Activate Enrollments in the ATM menu.
 
If you do not have any pending enrollment or maintenance requests in our 24/7 Banking Services, please do not select the ATM menu options under Special Services > Activate Enrollments. If you receive an email or SMS advising you to ATM activate without your prior knowledge of a pending request,
[please report it to us immediately].
 
 
When traveling abroad, please use your BPI Express Credit Mastercard for your continued convenience. You may also get a My ePrepaid MasterCard which you can use when purchasing abroad. Simply apply online. Thank you.
 

CREDIT CARD SECURITY TIP

BPI will never call, visit or email you to collect your card. If you receive such a request, please call 89100. Don't be a victim of Account Take-Over (ATO) Fraud.


What is ACCOUNT TAKE-OVER?

Account Take-Over is when somebody takes over the identity of an existing member via change in billing address coupled with a request for issuance of a replacement card. Or when someone calls a genuine cardholder and advises them that their credit card will be upgraded on the condition that they turn-over/surrender or provide a copy (front and back) of their credit cards.

Be cautious.Secure your card at all times.
Never surrender your card to an unknown person.
Should you see the need to surrender your card, please transact directly with any BPI branch. Or call our hotline 89-100 (press option "0").

 
 
ATM Reminders (PAALALA):

1. DO cover your hand as you enter your PIN and DON'T allow anyone to see the ATM screen during your transaction.
Habang itina-type mo ang iyong PIN, takpan ng inyong kamay. Huwag hayaang makita ng kahit sino mang tao ang ATM screen.

2. Check the area before using an ATM. If anyone or anything appears suspicious, leave at once.
Tignang mabuti ang paligid bago lumapit o gumamit ng ATM.

3. Never accept help from a stranger. Call your bank.
Huwag magpatulong sa hindi kakilala.
Tumawag sa inyong bangko.

4. Do not use ATMs that appear to have tampered board keys, card slots or cash slots.
Huwag gumamit ng ATM kung kahina-hinalang may nabago sa keyboard, lagayan ng card o labasan ng pera.

5. Have your card ready to use.
Ihanda na ang card bago lumapit sa ATM.

6. For your security, never count your money at the ATM.
Para sa inyong kaligtasan, huwag bilangin ang pera pagka-withdraw.

7. Get your card and transaction slip at once.
Kunin agad ang inyong card at transaction slip.

Feel free to report any incident or observation to our nearby branches and/or our 24 hour callcenter hotline: 89100 (Manila) or 1-800-188-89100 (Provincial)

 
 
FCDU Pricing and Fees Updates
a. BPI b. BPI Direct
 
 
Good News! JCB, Discover and Diners now accepted in our BPI ATMs!
Good News! We are now accepting JCB, Discover and Diners cardholders in over 1,800 BPI and BPI Family Bank ATMs nationwide.

We also accept MasterCard, Maestro, VISA, VISA Electron, Union Pay, Expressnet, Bancnet, and Megalink.

 
 

Protect yourself from VISHING

What is Vishing?
Vishing is a combination of "voice" and "phishing". It is a mode of stealing personal and financial information from clients through the use of a telephone network. Generally, scammers who practice Vishing use a Voice over IP (VOIP) system to call clients and pretend to be someone from their bank or financial institution. During the course of the conversation, they can record or capture data when you use your telephone keypad or computer keyboard to input sensitive personal or account information.

How to protect yourself against Vishing?
-Do not divulge personal or account information to unknown callers.
-Do not call the contact number provided by suspicious callers. Instead, contact the bank for assistance.
-Report any suspected Vishing incident to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 89-100.

 
 
BPI Express Cash Card - Signature on purchase transactions

To: All BPI EXPRESS CASH, BPI EXPRESS CASH GIFT CARD and EXPRESS MONEY ORDER Cardholders

Re: Signature requirement on Purchase Transactions

Please be reminded that cardholder's signature on the transaction slip is required for purchase transactions using BPI Express Cash cards in establishments that honor MasterCard and/or MasterCard Electronic nationwide. No PIN is required.

For your guidance.

 
 

Easy utility bills payment through BPI Express Online!

Pay for your electricity and water bills via BPI Express Online's Bills Payment facility!

 
 
LATEST PHISHING SCAM

To all BPI Express Online users:

This is to inform you of the re-emergence of email phishing scams meant to prey on unsuspecting EOL users. Phishing e-mails are sent to trick targeted individuals into revealing personal and financial information.

Recently, some EOL users received an email that seemed to come from BPI Express Online. This email has been posted in various social networking sites.

It informed recipients that BPI Express Online upgraded its security features and asked them to view the message by clicking on the link. Clicking on the link directed users to a fake site that asked for several user information.

Please be informed that this is a phishing scam and that BPI Express Online will never ask its users to log-on to their online accounts through embedded links nor secure personal and/or banking information via unsolicited emails.

While the BPI Express Online Team has already taken action regarding this phishing activity, we, nevertheless, would like to ask you to exercise caution in providing personal and financial information on suspicious sites and to check for signs of fraud.

 
 

Beware of Email Scams

The new email scams are similar to old emails which circulated around the internet several years ago. One of these emails supposedly came from a widow of a known figure from an African nation who sought financial assistance in recovering her assets from Swiss banks in exchange for a percentage of what is recovered. This was deemed to be an elaborate scheme which intended to extort sums of money from unsuspecting recipients.

Recently, there have also been similar attempts by unknown persons who would impersonate BPI officers or directors and would lure unsuspecting clients into supposed lucrative investment opportunities. Legitimate investment offers from the bank and its subsidiaries would only come from official BPI-issued e-mail addresses and not from personal e-mail addresses. You are also advised to deal with the bank directly with regard to these offers.

If you should come across suspicious emails, please ignore them as these are fraudulent and invalid proposals.

 
 

Protect your computer against viruses, malicious programs and hacking attacks

There are attacks which can capture your keystrokes, including your password and other personal information, and send them to another person without your consent.

Protect your computer against viruses, malicious programs, and hacking attacks by doing the following:

  • Ensure that you install an anti-virus software, and firewall and update them regularly. Keep the engine and pattern definitions up-to-date to prevent viruses from going into your PC.
  • Install a spyware or malware removal program. Spyware or malware programs can take control of your PC's system with the purpose of stealing valuable information.
  • Install the latest patches and service packs on your operating system, browser, and e-mail programs to prevent system vulnerability-related
  • Do not download any software from a website that is of doubtful origin.
  • Avoid disclosing personal or account details via email or embedded link. Be skeptical of unsolicited e-mails, especially those that concern personal / account information. Delete suspicious e-mails or e-mail attachments without opening them, even if they seem to have originated from someone you know.

As much as possible, avoid doing Internet banking transactions using public computers such as those in the Internet cafes. However, should you need to do so, we suggest that you close the browser after logging off. We also advise you to change your password immediately when a private computer is already available to you.

 
 
Update your E-mail address NOW!

Update your E-mail address in just two easy steps:
1. Login to your Express Online Account
2. Go to Account Maintenance > Update E-mail Address
 
 
Get your deposit and card balances by simply sending a text! [Click here]
 
 
Reset your BPI Express Online password anytime, anywhere![ Click here]
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OPENING A DEPOSIT ACCOUNT HAS BECOME EASIER![Click here]
 
 

Warning on Text Scam


The public is hereby warned about the so-called "text scam" wherein a recipient of a text message is informed through short messaging service or "text" that he won millions of pesos in a raffle draw purportedly sponsored by the Bangko Sentral ng Pilipinas (BSP), the Philippine Charity Sweepstakes Office (PCSO), the Philippine Amusement and Gaming Corporation (PAGCOR), or other institutions. The swindlers who use fictitious names or pose as government officials would try to get their victim to deposit certain amounts of money in a particular bank account designated by the swindlers, supposedly for tax payments and other fees, as a precondition to getting the alleged prize. Once the victim deposits the money, the swindlers immediately withdraw the same, and the victim will no longer be able to get in touch with the swindlers again.

Those who received such text messages or have been victimized by this fraud are advised to immediately report the matter to the Anti-Money Laundering Council Secretariat, 5/F, EDPC Building, Bangko Sentral ng Pilipinas Complex, Manila, with telephone number 524-7011 loc 2372.

 


BABALA SA "TEXT SCAM"

Ang publiko ay aming binabalaan tungkol sa "text scam". Ito ay isang panlilinlang sa pamamagitan ng cellular phones kung saan ang mga manlilinlang ay nagpapadala ng "text message" na nagsasabi ng pagkapanalo ng malaking halaga sa isang pa-raffle ng Bangko Sentral ng Pilipinas, Philippine Charity Sweepstakes, Philippine Amusement and Gaming Corporation o iba pang institusyon. Ang mga manlilinlang ay gumagamit ng hindi totoong pangalan at nagpapakilalang mga opisyal ng mga naturang ahensiya ng pamahalaan. Ang napiling bibiktimahin ay sasabihan na kailangang magdeposito muna ng pera sa isang bank account upang pambayad diumano sa tax at iba pang fees at bilang kundisyon bago makuha ang sinasabing napanalunan. Pagkadeposito ng pera, ito ay kaagad na kukunin ng mga kriminal na hindi na muli pang makikipag-usap sa biktima.

Huwag pabiktima sa "text scam". Ipagbigay-alam kaagad ang mga insidente ng nasabing scam sa Anti-Money Laundering Council Secretariat, 5/F, EDPC Building, Bangko Sentral ng Pilipinas Complex, Manila, may telepono bilang 524-7011 loc 2372.

 
 

TEXT ALERT SERVICE


GOOD NEWS FOR DEPOSITORS OF BPI, BPI Family Savings Bank, and BPI Direct Savings Bank

Keeping your best interest in mind, the Bank has launched the Text Alerts Services. This service will help you efficiently manage and monitor your account(s). We have launched text alerts for the following transactions:


  • Checks deposited that returned
  • Returned bank statement(s) or correspondences due to wrong address

More text alerts in the first quarter of 2008 covering:



  • Issued Checks Drawn Against Insufficient Funds that require immediate funding
  • Confirmation of issued checks, P100K and above

As we move forward, we envision the Bank's Text Alerts Services to become your ultimate ally in managing your account(s). We, therefore, encourage you to regularly update your mobile phone numbers through your Branch of Account or your Relationship Manager. For BPI Direct depositors, please call BPI Express Phone 89-100




Rest assured that we shall continue to keep your banking information confidential.





Thank you.


 

For BPI/ BFB/ BPI Loan Clients

Complete your Contact Information and Be Connected

Greetings! As your chosen bank for your financing needs, we are pleased to inform you that we will now be able to reach you faster through text messaging. To make this service possible, we would like to request you to enroll your mobile numbers and complete your contact information by accomplishing the attached Client Info Update Form. Easy 1-2-3 Steps:

1. Fill-out the client information update form. *Form may be viewed using Adobe Acrobat Reader.
Adobe Acrobat Reader is available for download at www.adobe.com

2. Sign, including your co-borrower if any, the agreement on authorization for BPI / BFB / BPI Direct to communicate with you on the contact details provided, in relation to your existing accounts with us.

3. Fax accomplished form to (02) 754-6844 / (02) 754-6736 ;or scan and send via email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots, you need JavaScript enabled to view it ; or forward to Accounts Servicing Section, Mezzanine Floor, BPI Family Savings Bank Center, Dela Rosa St. corner Paseo De Roxas, Makati City or to any BPI or BPI Family Savings Bank branch or business center nationwide.